Uganda - roaming top-up

Uganda Telecom launches new borderless service

In a bid to beef up its borderless roaming offer in East Africa, Uganda Telecom is now offering Prepaid Roaming Top Up, a service that allows prepaid subscribers to top up their phones in the neighboring countries of Kenya, Tanzania and Burundi.

Since borderless roaming launched last year, Uganda Telecom users have been able to use their phones while travelling throughout East Africa but could not purchase airtime in foreign countries.
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"Essentially, this new value-added service allows Uganda Telecom's roaming subscribers to conveniently top up their prepaid account by using vouchers from another partner roaming network operator in the same way as they do in their home network," said Levi Nyakundi, Uganda Telecom's marketing manager.

To top up while on the move, customers using partner recharge vouchers must use the access codes assigned to each network partner: 5 for Uganda Telecom, 1 for Safaricom Kenya, 3 for Vodacom Tanzania and 6 for UCOM Burundi.

"A subscriber will have the option of either using home network recharge cards or visited network recharge cards, ensuring that they don't run out of airtime while away from home," Nyakundi said.

The airtime purchased will be converted to the subscribers' local currency at the prevailing exchange rate, which will be updated each month.

Subscribers will receive a message following each transaction that states the exchange rate used.