[Marketwire] Nortel has introduced a new Revenue Assurance Voice Configuration Audit Service to help service providers achieve significant revenue retrieval and cost savings from their TDM and VoIP networks. Nortel has also enhanced its Service Assurance services by issuing release 2.0 of the solution and by collaborating with i3 Software(ii) to expand integration service capabilities for multi-vendor networks.
With Nortel's Revenue Assurance audit services service providers can increase revenue and improve the performance of their networks without spending on new equipment. Audits help to ensure proper billing and network cost-management so carriers don't miss out on potential revenue or pay for unnecessary costs. Various industry analysts and publications estimate that anywhere from three to 12% of revenue of the world's largest telecom providers are unbilled due to faulty or misaligned systems and processes. Revenue can be increased with an audit from Nortel that will find and correct problems like unbilled terminating access charges, incorrectly billed toll calls, and trunks that do not appear in billing systems. Nortel's Revenue Assurance audit services also help operators manage costs by identifying and fixing issues such as inefficient routing and unnecessary local number portability (LNP) database queries.
"Service providers, like all businesses in today's economy, must look for every possible way to maximize revenue while keeping costs low," said Samih Elhage, president, Carrier VoIP and Applications Solutions, Nortel. "Nortel is able to help service providers address both these challenges in their VoIP networks with our revenue and service assurance services. By helping service providers optimize their VoIP networks we are able to help them save cost and reduce the number of activities that go unbilled due to things like inefficient system configurations or routing. Nortel can also help service providers increase the amount of traffic they can support on their networks without increasing their capital expenditures. This can lead to greater revenue as well as improved customer service."
The Nortel Service Assurance release 2.0 services offering combined with the existing IBM Netcool Carrier VoIP Manager solution provides Communication Service Providers an end-to-end fault, performance, and service management solution that has over 280 pre-defined performance reports, as well as additional device support, pre-defined alarms, thresholds and service models. These features give service providers improved visibility to the quality and performance of their VoIP networks helping them to demonstrate and deliver the high levels of service expected by subscribers.
Nortel is also collaborating with i3 Software, an IBM Business Partner with over 100,000+ hrs of experience in Netcool implementations and deployments. By leveraging i3's extensive multi-vendor systems integration experience, and IBM's industry leading service assurance software, and combining these with Nortel's own advanced professional service capabilities and recognized leadership in CVoIP technologies, Nortel is able to offer service providers a comprehensive, customizable, Fault, Performance and Service Management solution unlike any other in the industry.
Carrier VoIP and Applications Solutions professional services offers one of the most comprehensive service portfolios in the industry with concrete market results including double digit VoIP network capacity increases for tier one carriers without new capital spending.
Nortel's Revenue Assurance release 1.0 and the IBM Netcool Carrier VoIP Manager are available in North America and parts of CALA. Nortel's Service Assurance release 2.0 and the IBM Netcool Carrier VoIP Manager are available globally. Nortel can deliver these Carrier VoIP professional services over equipment from various infrastructure vendors.
Nortel Helps Carriers Increase VoIP Revenue and Capacity Without Increasing Capital Spend
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