[isp review] A new survey conducted by the European Commission (EC) has revealed how only a minority (19%) of EU consumers think that the price of Mobile Broadband data roaming within Europe is "fair", with most regarding such costs as being unreasonably high. Overall almost three quarters of Europeans are worried about the cost of using their mobile phone when travelling in the EU (data and voice).
EC Vice-President for the Digital Agenda, Neelie Kroes, said:
"Telecom companies must listen to their customers. Consumers feel there is still much room for improvement, particularly for data roaming. As I promised in the Digital Agenda for Europe, I intend to ensure better roaming solutions for European citizens and businesses."
The special Eurobarometer survey on roaming questioned over 26,500 people between August 2010 and September 2010 in the 27 EU Member States. It also revealed that 48% of European mobile phone users have travelled at least once in the last 5 years and just 10% report using Internet services while abroad.
Majority of EU Consumers Believe Mobile Broadband Data Roaming is too Pricey