Monday, February 21, 2011

Europe - Survey of 112 emergency services number shows much work remains to be done

[ec] The survey’s fieldwork was carried out between 3 and 7 January 2011. Over 40,500 randomly selected EU citizens, aged 15 years and above, were interviewed in the EU’s 27 Member States. Interviews were predominantly carried out via fixed-line telephones, with approximately 1,500 in each of the Member States.

More than 9 in 10 (96%) EU citizens thought that it was very useful to have a European emergency number available throughout the EU (83% totally agreed and 13% tended to agree).

Just over a third of EU citizens agreed that people in their country were adequately informed about the existence of the European emergency number 112

The current survey results showed that EU citizens remained relatively unfamiliar with the European emergency number 112: only about a quarter (26%) of respondents could spontaneously identify 112 as the number to call for emergency services from anywhere in the EU. Awareness of 112 as an EU-wide emergency number has slowly increased from 22% in 2008 to this current figure in 2011 (+4 percentage points).

The European Emergency Number 112 - Analytical report

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