Wednesday, December 29, 2010

Malta - Consumer Council is concerned by growth in complaints about telecommunications

[times of malta] The Consumer Affairs Council is preoccupied with the prevailing situation in the telecommunications sector in as far as consumer rights are concerned.

In a statement, the council said that the recent removal of two popular channels from the major cable operators programmes again triggered many complaints by consumers and this sector was probably the one where most complaints by consumers were being registered.

Such complaints could include possible misleading advertising, unfair contract terms, unfair commercial practices, difficulties to move from one operator to the other and other instances of possible abuse of consumer rights.

The council said it will be holding meetings with the Malta Communications Authority and the Consumer and Competition Department so as to try and find ways and means to ameliorate the coordination between these two entities when investigating possible abuses.

“Such decisions should be given wide publicity for the benefit of all as empowered consumers fully aware of their rights, possibly in all sectors, is the way forward,” the council said.

Situation in telecommunications sector worrying consumers' council

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