[isp review] New research conducted by Ofcom has revealed that all of the major broadband ISPs, fixed line phone and mobile operators in the UK are still failing to fully and correctly support customers with disabilities (i.e. the deaf, blind or cognitively impaired).
Ofcom requires that all Communication Providers (CPs) are compliant with its General Condition 15 (GC15) rule - 'Special Measures for End-Users with Disabilities' (Consolidated Codes). As you might expect this requires providers to offer special services, features and assistance to those most in need.
The regulator used fake consumers (Mystery Shoppers) to test compliance with GC15 and found that the results were "fairly poor" across all the providers surveyed: BT , Virgin Media , TalkTalk , T-Mobile , Vodafone , Orange , O2 and Three (3) UK.
Broadband ISPs and Mobile Operators Failing UK Customers with Disabilities
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