[bbc] The government's "digital champion" has called for a revolution in the way it deals with the public online.
Martha Lane Fox, who reviewed the Directgov website, said it must become easier to access government services and make payments over the internet.
Shifting half of its contacts with the public online could save the government more than £2bn a year, she said.
Cabinet Office Minister Francis Maude said it was "ridiculous" that many benefits were not available online.
Martha Lane Fox urging online government 'revolution'