[it wire] Vodafone Hutchison Australia (VHA) says it’s “turned the corner” on network woes which plagued the company late last year, and that it now has confidence in its network to actively seek out customers.
In a call after this afternoon’s announcement of their financial results for the first six months of 2011, VHA expressed delight at the progress of their network improvements, saying it now has full confidence in its network capabilities and performance.
CEO Nigel Dews said during the call that the company has now full confidence in the service it can provide, and that “what we don’t have we make up in value.”
He said VHA’s “first preference” is to sell customers devices compatible with its new 850Mhz devices, but phones compatible with Vodafone’s other networks will still work “well” according to Dews.
Dews also mentioned that the telco is keeping a watchful eye on mobile termination rates, noting that for them, “any substantial fall in termination rates is a win for Telstra.”
VHA have learned the hard way, Dews said, but the organisation is “working hard” to make sure nothing like last year’s disaster and the loss of nearly 375,000 customers over the past six months can ever happen again.
VHA: “We’ve turned the corner” on network woes