Accessibility: a new Video Relay Service for Deaf and Hard of Hearing consumer

[PRWEB] Convo Relay today announced the launch of a new Video Relay Service for Deaf and Hard of Hearing consumers, Convo. Convo utilizes technology, call centers and video software to provide a service that enables deaf people to communicate with hearing parties.

The vision of Convo includes ensuring speedy connection times, hence providing the best of functional equivalency.

Convo's ownership group includes Ed Bosson, who is credited as the father of Video Relay Service. The other partners include Chad Taylor, Wayne Betts and Robin Horwitz, who are all deaf and have had prior experience in working for other Video Relay Service providers. The partners will be leveraging their years of experience in the industry and personal experience of deafness into an efficient, measured video relay service.

Bosson says, "For a long time, I've always wanted to establish a service that is 100% consumer-driven with assured interpreter quality... I was truly excited to be working with a group of people who are consumer-oriented, not spreadsheet-oriented."

Video Relay Services are used by approximately 500,000 deaf and hard of hearing people in this country. The technology involves video conferencing equipment that connects a deaf or hard of hearing consumer to a sign language interpreter who translates phone calls for the consumer.

Horwitz adds "We love the call quality of our service, and we can't wait for others to experience it. We are all dedicated users of video relay service, and we feel that this gives us a head start in terms of research and development."

Convo is currently developing various products that will push the calling experience to new frontiers. Taylor, who comes from a programming background, explains "We come from a specific world, and we will be developing products geared towards this specific consumer base. We believe that the simpler the product, the better it is."

Betts explains, "We also plan to create an unique experience for our team members and giving them the opportunity to grow on the job. It's all about creating a positive and progress atmosphere for our team."

Convo Relay Launches a New Video Relay Service for the Deaf and Hard of Hearing Communities