Liberia - Regulator has begun a campaign to alert people to their rights as consumers

[the informer] The Liberia Telecommunications Authority (LTA), has commenced an awareness campaign to enable mobile phone and internet subscribers to know their rights.

In an awareness campaign town hall meeting recently held in the Township of West Point, subscribers were made to understand their basic rights in the use of their mobile phones and internets.

According to Madam Chris Harris Williams, Communication Officer of the campaign team, the first phase of the campaign was held in New Kru Town on Bushrod Island and the second segment took place in West Point last Friday. Madam Harris said that the third phase is expected to be held in Gbarnga, Bong County for the period three days beginning from today, Monday May 24.

Also speaking to our reporter, the consultant of the LTA awareness campaign team, Mr. Winston Mombo said that the LTA has contracted the services of five national consultants to help in creating awareness and to educate telecommunication users in Liberia.

He said the campaign team is designated to help LTA help the consumers or subscribers to know their rights in an event where the service providers feel that they are not accountable to the subscribers. "We want to make sure that the people are educated to know their rights so that the service provider will provide quality services", Mr. Mombo stressed.

Mr. Mombo told our reporter that LTA is the national regulator or a referee to mediate between the service provider and subscribers. He said if the services provided fail to prove quality services in the best interest of the users, the users have the right to complain to LTA for its intervention.

The Liberia Telecommunications Authority (LTA) is the regulatory and competition authority charged with the responsibility of ensuring a vibrant telecommunica¬tions sector that is market-driven and promotive.

The LTA was created by the Telecommunications Act of 2007 (Telecom Act), which repealed in its entirety Act No. 18 of the erstwhile National Transitional Legislative Assembly of Liberia (NTLA), which was an Act to Amend the Public Authorities Law Creating the Libe¬ria Telecommunications Corporation and the Executive Law Creating the Ministry of Posts and Telecommunications, and to Establish an Interim Framework for Telecommunications Regulation dated 5 September 2005.

Liberia: LTA Commences Awareness Campaign