Thursday, May 20, 2010

Liberia - Regulator is to remain resolute in pursuing the interests of customers

[The Informer] The Chairperson of the Liberia Telecommunications Authority, Angelique Weeks says the LTA will remain resolute in seeking the interest of telephone subscribers in the country, noting that subscribers are the lifeblood of the telecommunications sector and therefore should be treated with the outmost dignity.

Speaking at a one-day interactive dialogue organized by the Liberian Consumers Action Network to critique the Telecom Act of 2007 as it relates to the protection of telephone subscribers, Chairperson Weeks noted that the LTA has a statutory responsibility to ensure that customers' interest are protected particularly as it relates to value for money; quality of service; accurate and non-deceptive or misleading information and proven health implications in the usage of telecommunications products and other services.

She said, "the LTA has set aside appropriate resources to support key activities relating to consumer protection and education including the implementation of an ongoing outreach program for consumer education and information sharing; the evolution of a consumer network association in the country and the establishment of consumer parliaments which will afford consumers and service providers to meet periodically to deliberate on issues of mutual concern".

Chairperson Weeks extolled the Liberian Consumers Action Network for organizing the interactive dialogue and assured that the LTA will support initiatives that bring consumers and service providers together under one roof.

Also speaking at the forum, Commissioner Lamini A. Waritay who has oversight responsibility for Public, Consumer and Legal Affairs said the LTA would continue to insist that consumers are accorded due respect in their interaction with service providers.

He called on consumers to take advantage of the newly established Consumer Help Desk at the LTA by seeking redress to unresolved problems with their service providers. He said the LTA will continue to monitor complaint handling procedures by service providers to ensure that consumers get the best value for their money.

Liberia: LTA Chairperson Vows to Protect Telephone Subscribers

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